Hello;

I recently received my Fieldsheer bullet gloves… they are awesome, but there seems to be a manufacturers defect in the gloves. After a quick ride, the seams are starting to split on the forefinger and the gauntlet strap has lost about ¾ an inch of stitching on the same glove. I have already talked to Pam at Fieldsheer and she told me that they are completely sold out of all colors of the glove and don’t expect an order for at least a month. I was hoping we might be able to work something out a bit quicker than that.

My order information can be found below…

I thank you for your help…

Hi Mike;

Thanks for helping out, I eagerly await your response, mainly because it means I can ride again. Hope you have some great riding weather coming your way this week.

First of all I want to thank you for responding, and for working with both Fieldsheer and me to get the issue resolved. I honestly do appreciate it. I will box up the gloves this afternoon and get them on their way. I’m glad that I am not out for $90 or so. The following is a thought exercise…

I realize that the below email is your the company response and your return policy is readily available on your site (which I read and digested before I made my purchases). Motorcycle Closeouts and I would probably disagree as to who is responsible for the act of returning something to the factory. I would say you guys, you would say me. If I am responsible as the customer, I get the short end of the stick. I have to mail the gloves in for repair which will clearly take at least a week probably more like two if they can repair them and at least a month if they have to replace them.

Clearly either way the gloves have a manufacturers defect and they have to go back, but does it make sense to take the gloves out of the hands of someone who has only pair or someone who has 10 or 100 pairs on a shelf. True that is one less pair Motorcycle Closeouts can sell (until Fieldsheer sends them back to you), but in return you gain another happy customer that will continue to buy from you online and probably recommend the site to others. I realize that makes you the middleman and requires a little extra work, but maybe the juice is worth the squeeze.

My friend and I had a similar problem with our wireless routers… one from a dominant company, the other from an underdog. The dominant company required my friend to send it back with everything intact, manuals plugs etc. Once they received, processed and confirmed that it was indeed broken they shipped him a new one via ups ground… it took something a little over 4 weeks. On the other hand I bought from the underdog. They immediately shipped me a replacement 2nd day air, and said get yours back to us as soon as you can. Can you guess where both he and I will buy our equipment from now on?

I also work in customer service so I am familiar with handling irate customers and also understand what you can and cannot do when dictated by company policies… I only ask because it seems that in a time where internet stores are gaining popularity and taking over a greater share of purchases that this is at least a small step in the opposite direction. You may wish to reconsider your policies. Regardless, I will probably continue to shop with you folks as long as your prices are so much lower than the competition… but to be honest the moment someone comes within 10% I will more than likely switch over to a company that doesn’t bite the hand that feeds.

End of Rant and sorry for the use of clichés;